How to Use Sound Payments
This guide will cover how to use the transaction log in the Sound Payments Web Portal. Look through the transaction history to confirm payments to resolve payment disputes.
First, open a web browser outside of RMH POS.
If there is a bookmark on the upper left corner for Sound Payments, use it.
Otherwise, type the following URL: https://secure.spwebportal.com/Merchant
Enter your four digit store code, followed by an underscore and the letter c in the user name field (e.g. the Alton store uses alts_c). Note: the Farmington store uses fars_a.
Contact the store manager (or the IT help desk) for the password.
Once logged in, you will be greeted with this homepage (with your username and store):
Navigate to the transaction panel on the left side. Click the transaction button under the transaction menu.
This is where all the transaction information is. The most important columns to check are the Approval Code and Approved Amount. If the approved amount equals the total amount, then the customer has paid in full.
To look for old transactions, you must specify the Trans Date (start and end date/time). The UI for entering the date/time is a little quirky. You must enter 3 values for each date/time: (1) the date, (2) the hour, (3) the minutes. The full date and time must be entered. Below are examples of how to convert the date/time to Sound Payment’s format.
Original Time (Time on Receipt) | Adjust to 24 Hour | Adjust to EST (Time on SoundPayments) |
|---|---|---|
4:00pm | 16:00 | 17:00 |
8:00am | 08:00 | 09:00 |
12:00pm | 12:00 | 13:00 |
Once the start and end date/times have been entered, click Search.
To search by the credit card number, you will need to download the data. Select the Excel option (radio button) next to the green Download button, then click Download.
After the data is downloaded, you can search within excel for the credit card number.