This guide will cover how to use the transaction log in the Sound Payments Web Portal. Look through the transaction history to confirm payments to resolve payment disputes.
First, open a web browser outside of rmh pos.
Type the following url: https://secure.spwebportal.com/Merchant
Enter your four digit store code, followed by and underscore and the letter c in the user name field. The default password is mers all lowercase, then the numbers 1234. If this password doesn’t work, contact your district manager for the most recent password.
Once logged in, you will be greeted with this homepage (with your username and store):
Navigate to the transaction panel on the left side. Click the transaction button under the transaction menu.
This is where all the transaction information is. The important column to check is the approved amount. If the approved amount equals the total amount, then the transaction is valid.
If the transaction is not recent, use the trans date search range at the top. The full date and time has to be entered. Below are examples of how to convert the date and time to SoundPayment’s format.
Original Time (Time on Receipt) | Adjust to 24 Hour | Adjust to EST (Time on SoundPayments) |
|---|---|---|
4:00pm | 16:00 | 17:00 |
8:00am | 08:00 | 09:00 |
12:00pm | 12:00 | 13:00 |
Once the start and end time/dates have been entered, click search.
To search by the credit card number, you will need to download the data. Select the excel option next to the green download button, then click download.
After the data is downloaded, you can search within excel for the credit card number.