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First, open a web browser outside of rmh posRMH POS.
If there is a bookmark on the upper left corner for Sound Payments, use it.
Type Otherwise, type the following urlURL: https://secure.spwebportal.com/Merchant
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Enter your four digit store code, followed by and an underscore and the letter c in the user name field . The default password is mers all lowercase, then the numbers 1234. If this password doesn’t work, contact your district manager for the most recent (e.g. the Alton store uses alts_c). Note: the Farmington store uses fars_a.
Contact the store manager (or the IT help desk) for the password.
Once logged in, you will be greeted with this homepage (with your username and store):
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This is where all the transaction information is. The most important column columns to check is the approved amountare the Approval Code and Approved Amount. If the approved amount equals the total amount, then the transaction is validcustomer has paid in full.
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If the transaction is not recent, use the trans date search range at the topTo look for old transactions, you must specify the Trans Date (start and end date/time). The UI for entering the date/time is a little quirky. You must enter 3 values for each date/time: (1) the date, (2) the hour, (3) the minutes. The full date and time has to must be entered. Below are examples of how to convert the date and /time to SoundPayment’s Sound Payment’s format.
Original Time (Time on Receipt) | Adjust to 24 Hour | Adjust to EST (Time on SoundPayments) |
|---|---|---|
4:00pm | 16:00 | 17:00 |
8:00am | 08:00 | 09:00 |
12:00pm | 12:00 | 13:00 |
Once the start and end timedate/dates times have been entered, click searchSearch.
To search by the credit card number, you will need to download the data. Select the excel Excel option (radio button) next to the green download Download button, then click downloadDownload.
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After the data is downloaded, you can search within excel for the credit card number.
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