Q1: A customer claims that their credit card was charged, but RMH does not tender the transaction. What do I do?
To resolve this issue, there are four main steps:
Q2: I’ve used a gift card for a transaction, but the gift card does not have enough money. When I try to cover the balance with an additional card, I get an error that states overtendering is not allowed. How do I fix this?
Enter an amount in the credit card tender type that is 10 cents less. Put the 10 cents in the cash tender type. Note the transaction, since you will be off by this amount at the end of shift.