Q1: When tendering a credit card sale, POS timed out, however, the customer says that her credit card was charged. How can I check whether the customer was charged or not?
Cashiers can access the Sound Payments Portal using a read-only user to see whether the customer has been charged or not.
Q2: I want to lookup a credit charge on the Sound Payments Portal, but it won’t let me log in. How can I log in?
The Sound Payments Portal requires users to change their passwords every 90 days. The changed password may not be shared with all cashiers. So, it must be reset to the original password.
Unfortunately, Sound Payments password aging policy remembers the last 4 passwords. This means in order to get back to the original password, you have to reset the password 4 times. Use the ‘forgot password’ link to reset the password. If you don’t know the answers to the security questions, ask Foresight Automation.