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Each store has a different username to access Sound Payments. All stores except Farmington use this format: <4-char name>_c (e.g. Alton’s login is alts_c). Farmington uses fars_a.
Once logged in, select Transactions → Transactions in the left panel. This will show all of the credit card transactions for today. Filter the POS ID to limit the data to a single register.
Look for an Approval Code, the Approved Amt (not the Total Amt), and the Void/Tip entry on the far right column. If all three elements are present, then the customer’s account will be charged when we do the nightly settlement.
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These three transactions have an Approved Amt, Approval Code, and Void / Tip entry, thus, they will be charged to the customer.
Note: the TransDate column has the time of the transaction. The time zone is Eastern. So, it is one hour ahead of the Central time zone.
For example: on the first line, 6:01:47 PM is really 5:01:47 PM Central time.
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Q2: I want to lookup a credit card charge in Sound Payments but it won’t let me log in. I think someone changed the password and didn’t share it. Can you reset the password?
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Unfortunately, Sound Payments password aging policy remembers the last 4 passwords. This means in order to get back to the original password, you have to reset the password 4 times. Use the ‘forgot password’ link to reset the password.
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If you don’t know the answers to the security questions, contact Foresight Automation.
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