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RMH users can only be created by IT staff. Please create a request in Jira (SARF). To request a new user, please provide the following information:
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If you cannot find an employee in RMH, it may be because they are so new, their employee customer record has not been put into RMH. In that case, search for the account N101.
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Q7: I made a bad cash drop
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. I entered $2000.00 instead of $200.00. How do I fix it?
In addition to a cash drop, there is a cash add. When you put money into the cash drawer, you perform a cash add. The only difference between a cash add and a cash drop is that you enter a NEGATIVE amount of money. Note: you only enter the negative amount in the cash drop field, when it moves to the tender screen, you always enter positive amounts.
In this case, perform a cash drop for -1,800.00. In the tender screen, enter 1,800.00 in the Cash field. This will update the $2000.00 cash drop into a $200.00 cash drop.
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Q8: I entered a $200.00 cash drop twice by accident, but I only took out the $200.00 once. How do I fix it?
You fix it with a cash add. See the steps above in Question #7.
In this case, perform a cash drop for -200.00. In the tender screen, enter 200.00 in the Cash field. This will remove the extra cash drop.
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Q9: I took $30 out of the cash drawer and did a Payout. Now, I’ve returned with change of $2.80. How do I tell RMH POS that I’m putting the change into the cash drawer?
In addition to a Pay-out, there is a Pay-in. When you put change from a pay-out back into a drawer, you perform a pay-in. The only difference between a pay-in and a pay-out is that you enter a NEGATIVE amount of money. Note: you only enter the negative amount in the pay-out field, when it moves to the tender screen, you always enter positive amounts.
In this case, perform a pay-out for -2.80. In the tender screen, enter 2.80 in the Cash field. This will record the change from the pay-out.