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If the scanner scans the bar code but doesn’t append a <CR><LF> to the end of each scan, then it needs to be re-configured. For Zebra (or Motorola) scanners, scan the following bar code:
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Q5: None of the cash registers are working. When I run RMH POS, it gives an error message about not being able to connect to the database. What’s going on?
The cash registers store all of their transactions in a separate database server (Dell Precision 3240 PC located next to the networking gear). When that server is down, RMH POS will not work.
Sometimes the database server gets turned off accidentally. In that case it needs to be turned on.
Sometimes the database server gets stuck on a reboot or a power outage. In that case, we need to access the console (either on-site or through AMT with remote KVM) to troubleshoot the reboot issue.