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Make sure the IP address of the printer is correct. If it is incorrect, RMH POS cannot communicate with it. If everything is correct, go back to the Setup POS utility to test the printer and cash drawer. Once the cash drawer responds to the Setup POS utility, then we can move on to RMH POS.
If the receipt printer still does not respond the Setup POS utility, reboot the PC.
Use RMH POS to test the printer and cash drawer
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To test the drawer, perform a No Sale by pressing F8. Once the receipt printer prints a no sale receipt, the drawer should pop open.
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Q2: I’m getting an error message about the device TM-T88VIE
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. What
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does that mean?
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This issue is likely an OPOS communication issue The device TM-T88VIE is the Epson receipt printer. Sometimes there is a communication error between the printer and RMH POS. To resolve this issue, there are four main steps:
Here are the details in each step:
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Note the transaction number and exit POS.Click OK for the error message, and complete the transaction. Since no receipt will print, the transaction number needs to be noted to reprint the receipt. Log in as a manager and navigate to the journal by pressing F4. The last receipt will appear in the journal. Take note of the transaction number, located under the bottom of the barcode on the receipt. Once the transaction number is noted, press the escape key to exit out of the journal. Press escape again to close POS, then click yes for the confirmation message. Check the printer’s hardware connections.Turn off the printer by toggling the black power switch on the front. Check the cables at the back of the printer. The ethernet is on the right, cash drawer in the middle, and power cable on the left. Wait for 10 seconds, then turn the printer back on. The printer will blink an orange exclaimation point and have a solid blue light. Wait until a receipt prints an IP Address like this:
Use CheckHealth in the SetupPOS utility to test the OPOS driver.Navigate to the start menu and search for SetupPOS.  Run the setup utility. At the UAC message, click yes. At the main screen, double click on POSPrinter on the right.  Right click on TM-T88VIE, then click on Check Health Interactive.  Click the Start button on the window.  The result should print OPOS_SUCCESS along with a receipt like this:
If the receipt prints, close the check health window and exit the setup utility. Test the printer and cash drawer with a no sale in RMH.Open POS and log in as a manager. To test the drawer, perform a no sale by pressing F8. The receipt printer should print a no sale receipt and the drawer should pop. |
How can I fix if a pin pad is not working or shows a black screen?
Pin pads can pose issues when they are powered on for extended periods of time. Here are the stepsfollow the exact same troubleshooting steps as above for the cash drawer. If it still doesn’t work, you may need to reboot the PC.
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Q3: The credit card pin pad is not working properly or shows a black screen. How do I fix it?
Pin pads can malfunction when they are powered on for a long time. We recommend a reboot at least once a week. Unfortunately, PAX S300 pin pads can only be rebooted by performing a power cycle. Here’s how to power cycle a PAX S300 pin pad:
Follow the thick black cable at the back of the pin pad to the fan-out hub.
At the pin pad fan-out hub, disconnect the small black wire connected to the hub with an power cable (the L shaped barrel connector , shown on the bottom right of the diagram below:labelled PWR in this diagram).
Wait for 10 seconds (very important).
Then, then plug the cable power connector back in.
It takes about a minute for the pin pad to boot up the pin pad. Once the pin pad has finished booting, the pin pad is ready to usedisplays Online, it can be used again.