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Normally, to unlock the POS station, the user who locked it needs to type in their password. However, there is an override code to unlock the POS station. Contact the store manager or Foresight Automation for the override code.
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Q11: A transaction was tendered using the wrong tender type (cash instead of credit card). How can I re-tender the transaction using the right tender type?
Unfortunately, you cannot change the tender type once the transaction is completed. You must re-scan all the items and select the right tender type. Also, you must get a manager to perform a return on the original transaction (with the wrong tender type).
For future reference, cashiers should wait until they receive the cash, count it, then enter the amount. Performing work fast is important, but performing work accurately is more important.