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Each store has a different username to access Sound Payments. All stores except Farmington use this format: <4-char name>_c (e.g. Alton’s login is alts_c). Farmington uses fars_a.

Once logged in, select Transactions → Transactions in the left panel. This will show all of the credit card transactions for today. Filter the POS ID to limit the data to a single register. Look for an Approval Code, the Approved Amount (not the Total Amount), and the Void/Tip entry on the far right column. If all three elements are present, then the customer’s account will be charged when we do the nightly settlement.

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Q2: I want to lookup a credit card charge in Sound Payments but it won’t let me log in. I think someone changed the password and didn’t share it. Can you reset the password?

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